Last Updated: 25th February 2025 | Effective Date: 01st March 2025
Welcome to Bulatrips.com ("Bulatrips," "we," "our," or "us"). We're delighted to be your trusted travel partner, connecting you with exceptional travel experiences worldwide. These Terms and Conditions govern your use of our website, mobile applications (if available), and services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Throughout these Terms and Conditions, unless the context requires otherwise:
"Account" means your registered account with Bulatrips. "Booking" refers to any travel reservation made through our Services. "Content" includes all information, text, images, data, links, software, or other materials accessible through our Services. "User," "you," or "your" refers to any person accessing or using our Services. "Website" means Bulatrips.com and all associated web pages.
By using our Services, you confirm that you are of legal age to form a binding contract and are not barred from receiving our Services under applicable laws. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms. Your access to and use of our Services is also subject to our Privacy Policy.
Bulatrips operates as a travel technology platform, facilitating the connection between travellers and travel service providers. We provide comprehensive travel services, comparison, and booking capabilities, along with related travel services designed to enhance your journey planning experience. As your travel partner, we strive to deliver accurate, real-time information and seamless booking functionality.
Our platform enables you to search, compare, and book travel services from various service providers globally. Our search results are displayed based on factors including, but not limited to, your search parameters, current availability, and real-time booking conditions. Results may be ordered based on relevance to your search, including factors such as total pricing, journey duration, destinations, travel sectors, and other applicable criteria. While we make every effort to display accurate, real-time information about travel services, prices, and availability, we rely on information from third-party providers. As both prices and availability are dynamic and controlled by service providers, the information displayed may change between your initial search and booking completion. Therefore, we cannot guarantee the absolute accuracy of all displayed information, and final pricing and availability are only confirmed once your payment is processed and the booking is confirmed by the service provider.
Our platform may utilize automated systems and artificial intelligence technology to process searches, display results, and optimize pricing. While these systems enhance our service delivery, all displayed information and automated decisions are provided on an 'as-is' basis and may be subject to real-time adjustments by service providers. Our search results represent available options at the time of search but may not be exhaustive of all possibilities. While we strive to display comprehensive results, we do not guarantee that all service providers or available options are shown. Search results and pricing are time-sensitive and subject to change until booking confirmation and payment.
When you make a booking through our platform, you authorize us to act as your agent in procuring travel services from relevant providers. We will facilitate your booking and handle payment processing, but the actual travel services are provided by the respective service providers. Each booking is subject to the terms and conditions of the relevant service provider.
4.4 Website Use and Restrictions
When using our Services, you agree to access and use them only as intended and in accordance with these terms. Specifically, you agree not to:
Use any automated systems, software, bots, or scraping tools to access our Services or extract data
Make speculative, fraudulent, or false bookings
Attempt to circumvent our platform's technical limitations or security measures
Modify, decompile, or reverse engineer any part of our Services
Engage in systematic data collection or extraction
Use our platform in any way that could damage or overburden our systems
Share, reproduce, or commercially exploit our content without authorization
Engage in prohibited booking practices such as back-to-back ticketing or hidden-city ticketing which violate service provider policies
We reserve the right to deny access to our Services if we detect any unauthorized or prohibited activities.
Creating a Bulatrips account provides you with personalized features and enhanced booking capabilities and management. When establishing an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We implement robust security measures to protect your account, but we rely on you to take reasonable precautions to prevent unauthorized access. You must promptly notify us of any suspected unauthorized use of your account or other security breaches. We reserve the right to disable any user account for security reasons or violation of these terms.
All prices displayed on our platform include base fares plus applicable taxes and fees as required by law. Additional service fees, baggage charges, or other optional extras may apply and will be clearly disclosed before booking completion. Prices are dynamic and subject to change until payments are confirmed and tickets are issued. We display total fares, including applicable taxes and fees, prior to booking confirmation, though final pricing remains subject to real-time availability and may vary until payment is completed and the booking is confirmed.
6.2 Payment Processing
When available on our platform, currency conversion features are provided for guidance only, and such conversions are not real-time. Prices may be displayed in various currencies for your convenience. However, the final charge will be processed in the specified transaction currency. Exchange rates are determined by our banking partners and may fluctuate. We are not responsible for any additional charges imposed by your payment providers.
Cancellation terms and conditions are strictly governed by your booking type and the respective service provider's policies. Before confirming your booking, you acknowledge and accept that:
(a) Each booking carries specific cancellation conditions that may result in the booking being:
Non-refundable
Partially refundable with cancellation penalties
Subject to administrative and service provider fees
Restricted by specific cancellation timelines
(b) It is your responsibility to:
Review all cancellation terms displayed during the booking process
Understand that these terms are set by the service provider, not Bulatrips
Accept that terms cannot be modified once the booking is confirmed
(c) Refund Processing:
Refunds are processed according to the service provider's policies
Processing times depend on both service provider and payment processor timelines
Refund amounts will be reduced by applicable cancellation fees
Currency exchange rates may affect final refunded amounts
Bulatrips facilitates the cancellation process through our platform but cannot override service provider policies or expedite refund processing. We strongly recommend reviewing all booking terms, particularly cancellation policies, before completing payment.
Service providers may occasionally modify schedules or experience disruptions. When we receive such notifications from our technology partners, this information will be conveyed to you through our platform's notification system or via email. The ultimate responsibility for schedule changes and disruptions lies with the service provider, and any resolution will be subject to their policies and applicable regulations. Please note that processing of such changes may take time as we rely on official communications from multiple parties.
You are responsible for ensuring that you and all passengers in your booking possess valid travel documents, including passports, visas, and any required health certificates. Travel documents must be valid for the entire duration of travel and meet all requirements of the destinations, including transit points. We recommend checking official government sources for current entry requirements.
While health and travel insurance is optional, we strongly recommend obtaining comprehensive coverage to protect against unexpected events. If you choose to purchase these through our platform if available, the coverage will be subject to the insurer's terms and conditions, which will be provided for your review before purchase.
All content on our platform, including but not limited to text, graphics, logos, images, software, and functionality, is protected by intellectual property laws and owned by or licensed to Bulatrips. You may access this content for personal, non-commercial use related to travel planning and booking through our Services. Our platform's features, including but not limited to our search technology, algorithms, user interface, and booking processes, represent our proprietary technology and intellectual property. Any attempt to copy, modify, or reverse engineer these elements is strictly prohibited. We maintain all rights to any user feedback or suggestions provided regarding our Services, and such feedback may be used to improve or modify our Services without compensation to the user.
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. This license does not include the right to modify, distribute, reproduce, or commercially exploit any content from our platform without our express written permission.
While we strive to provide reliable services, our platform is provided "as is" and "as available." We make no warranties, express or implied, regarding the availability, accuracy, or reliability of our Services. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.
As a booking platform, we facilitate connections with third-party service providers. We are not responsible for the services provided by airlines, insurance companies, or other third parties. Any claims related to the actual travel services should be directed to the relevant service provider.
We collect and process personal information in accordance with our Privacy Policy. By using our Services, you consent to our collection, use, and sharing of information as described in the Privacy Policy. We implement appropriate security measures to protect your personal information.
By creating an account or making a booking, you agree to receive transactional communications related to your travel arrangements. You may opt in to receive additional marketing communications, which you can manage through your account settings.
Neither party shall be liable for any failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, acts of government, terrorism, pandemic, or widespread technical disruptions. In such cases, we will work with you and service providers to find reasonable solutions.
13.1 Our Commitment to Clarity
As a travel technology platform, we maintain transparency in all our operations.
Prior to any booking confirmation:
All applicable terms, conditions, and policies are clearly displayed
Service provider policies regarding changes, cancellations, and refunds are made available
Total pricing, including all applicable taxes and fees, is shown
Booking conditions and requirements are clearly communicated
13.2 Understanding Our Role
We act as a facilitator between you and travel service providers. Your booking constitutes:
Acceptance of all terms and conditions presented during the booking process
Acknowledgment of the service provider's specific policies
Agreement to our payment and processing terms
Understanding of our limited role in service delivery
13.3 Dispute Prevention
To minimize potential disputes, we:
Require full payment before confirming any booking
Process all modifications and cancellations according to pre-disclosed terms
Handle refunds as per service provider policies
Maintain records of all transactions and communications
13.4 Dispute Resolution
For matters not covered by pre-disclosed terms and policies:
Such claims must be submitted in writing to legal@bulatrips.com
Claims must include booking reference, specific issue, and relevant documentation
Only claims related to our platform's functionality or payment processing will be considered
Service delivery disputes must be directed to the relevant service provider
13.5 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Fiji. Any disputes falling within our scope of responsibility shall be subject to the exclusive jurisdiction of the Courts of Fiji.
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any modifications indicates your acceptance of the updated terms. We will notify you of material changes through our platform or email.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.
General Inquiries and Booking Support: Email: booking@bulatrips.com
Legal Department: Email: legal@bulatrips.com
Address: GPO Box 18459, Suva, Fiji.
